Privacy policy

Overview

AuraVida operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the “customer”) with a curated shopping experience (the “Service”).

AuraVida is powered by Shopify, which enables us to provide the Service to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Service.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, email address
  • Financial Information: Payment card details, transaction details, billing and payment confirmation
  • Account Information: Username, password, preferences, and account settings
  • Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged
  • Communications: Messages and inquiries you send to us
  • Device Information: IP address, browser type, device identifiers, and network data
  • Usage Information: How and when you interact with our Service

Sources of Personal Information

We may collect your personal information from:

  • Directly from you (e.g., when you create an account, place an order, or contact us)
  • Automatically through the Service (e.g., cookies and tracking technologies)
  • Service providers acting on our behalf
  • Partners and third parties

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and Improving the Service

  • Process orders and payments
  • Ship and deliver products
  • Manage your account
  • Handle returns and exchanges
  • Personalize your shopping experience

Marketing and Advertising

  • Send promotional emails, SMS, or offers
  • Show personalized ads based on your activity

Security and Fraud Prevention

  • Verify accounts and transactions
  • Detect and prevent fraud or abuse
  • Maintain platform security

Customer Support

  • Respond to inquiries and provide assistance

Legal Compliance

  • Comply with applicable laws and legal processes
  • Enforce our terms and policies

How We Share Personal Information

We may disclose your personal information in the following situations:

  • With Shopify and service providers (e.g., payments, shipping, analytics, cloud storage)
  • With marketing and advertising partners for personalized ads
  • With third parties when required for order fulfillment or services you request
  • Within our corporate group or affiliates
  • In connection with legal obligations, disputes, or business transfers (e.g., merger or bankruptcy)

Relationship with Shopify

Our Service is hosted by Shopify, which processes personal information to provide and improve the Service.

Your information may be transferred to Shopify and third parties located outside your country. Shopify may also use your data to enhance platform performance and personalization.

For more details, please refer to Shopify’s Consumer Privacy Policy.

Third-Party Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices, content, or security.

Children’s Data

This Service is not intended for children, and we do not knowingly collect personal information from minors.

If you believe a child has provided personal information, please contact us to request deletion.

Data Security and Retention

We implement reasonable safeguards to protect your information, but no system is completely secure.

We retain personal information only as long as necessary for:

  • Providing services
  • Legal compliance
  • Resolving disputes
  • Enforcing agreements

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access your personal information
  • Delete your personal data
  • Correct inaccurate information
  • Data portability (request a copy or transfer)
  • Opt-out of targeted advertising or data sharing

You may also:

  • Unsubscribe from marketing emails at any time
  • Manage your communication preferences

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your data, you may contact us directly or file a complaint with your local data protection authority.

International Transfers

Your information may be transferred and processed outside your country.

Where required, we use recognized legal safeguards such as Standard Contractual Clauses to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: support@auravidas.com
Address: 30 N Gould St, Sheridan, WY 82801, United States