Refund policy
Return & Refund Policy
We want you to shop with confidence. That’s why we offer a simple 30-day return policy.
30-Day Returns
You may request a return within 30 days of receiving your item.
To be eligible, your item must be:
- Unused and in the same condition as received
- In its original packaging
- With all tags attached
- Accompanied by proof of purchase
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Easy Returns
To start a return, simply contact us at support@auravidas.com.
Once your return is approved, we’ll provide clear instructions on how and where to send your package.
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately at support@auravidas.com.
We’ll make it right as quickly as possible.
Non-Returnable Items
Some items are not eligible for return, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty items)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-refundable.
If you’re unsure about your item, feel free to contact us before purchasing.
Exchanges
Need a different item?
The fastest way is to return your original item and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: within 10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
If you haven’t received your refund within 15 business days after approval, please contact us at support@auravidas.com.
💡 Our Promise
We stand behind the quality of our products and are committed to providing a smooth, hassle-free shopping experience.